29 Nov to 26 Dec 2019    Book Your Tickets Now  
29 Nov to 26 Dec 2019
Book Your Tickets now

FAQ

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When is the event taking place?

Christmas Wonderland at Gardens by the Bay will be held from 29 November to 26 December 2019.

Please refer to the Opening Times page for the various attractions, rides and programme timings.

Do I need to purchase a ticket for entry into the event?

Yes. General Admission tickets for the event are sold online and at the gate.

  Ticket   Price (S$)
  Online   Valid for one-time entry (29 Nov – 12 Dec) 6
  Online   Valid for one-time entry  (13 – 26 Dec) 8
  On Site   Valid for one-time entry  (29 Nov – 26 Dec) 10

*Entry is complimentary for up to 2 children under 0.9m for each paying adult.
*Purchase entry tickets online by 12 noon on the day of your visit. Same-day admission tickets can only be purchased at the ticketing counters onsite.
*Separate charges apply for certain Christmas Wonderland attractions, OCBC Skyway and Gardens by the Bay conservatories

Something came up and I am unable to attend Christmas Wonderland on the day that I had purchased tickets for. Am I able to use my tickets on another day?

The ticket can only be used for the date you have purchased it for. As per our terms and conditions of sale, tickets are strictly non-exchangeable and non-refundable.

Is re-entry to Christmas Wonderland possible?

Re-entry is allowed on the same day.

Do I need to print out the tickets?

You do not need to print your tickets. You can simply flash the QR code on your e-ticket through your phone at the gates upon entry.

How do I change my ticket order?

Please contact our ticketing vendor, KLOOK for assistance. Klook’s 24-hour customer service hotline is +65 3158 3270 or email [email protected].

What are the attractions and entertainment options at the event this year?

Back for its sixth edition, Christmas Wonderland features traditional yuletide favourites and festive fun for everyone at Gardens by the Bay from 29 November to 26 December 2019. Be dazzled by magical luminarie lights that transform the fairground into a stunning wonderland, meet Father Christmas at the brand-new Santa’s Workshop, experience ‘snow’ in the tropics, have a go at the carnival games and rides, shop and dine at the charming Christmas Village, be entertained by festive performances and so much more! A full list of attractions and entertainment on offer at the event are available on the website.

Do I need to purchase tickets or tokens for the attractions and rides? Where can I buy tokens?

Carnival Games and Rides – Tokens are required, and are sold at $2 per token only at token booths located within the event site.

Meadow Theatre – Separate tickets are required, and can be purchased online bundled together with an admission ticket or at ticketing booths within the event site on the day itself (subject to availability).

Are there any benefits or privileges for group bookings or corporate partners?

Please contact our sales team at [email protected] for more details.

What are the payment methods accepted at the event?

Cash is accepted at all booths and festive huts at the event site except for the carnival games and rides stalls.

NETS and credit card payments are accepted at select stalls too.

Where can I get food and beverage at the event?

The Festive Market, located at the Supertree Grove, features tasty treats and specialty food and beverages. Over at the Meadow, the Christmas Tree Café will feature an array of accessible gourmet food and artisanal drinks.

What happens if it rains?

Christmas Wonderland at Gardens by the Bay is an all-weather event. However, out of goodwill, in the event of inclement weather that affects the operations of our attractions (i.e carnival games and rides) for a period of at least two hours from 7 pm, we will allow visitors to exchange their unused tickets for that date to another one in the same price band. Do note that this will be done at the sole discretion of the organiser.

To exchange your Christmas Wonderland admission tickets, please contact KLOOK’s 24-hour customer service hotline at +65 3158 3270 or email [email protected] for more details.

What provisions are there for persons with limited mobility?

Please refer to the Visitor Information – Services & Accessibility on the Gardens by the Bay website for more information on limited mobility access within the Gardens.

Am I allowed to bring my dog to the event?

Dogs are permitted at the Outdoor Gardens as per visiting guidelines by Gardens by the Bay.

Pets are not allowed inside the Santa’s Workshop and the Meadow Theatre.

What are the vehicle parking options?

The closet car parks with Gardens by the Bay are the Main Entrance car park, and the Meadow car park along Marina Gardens Drive. You can also park at the Bayfront Plaza car park along Marina Boulevard and walk a short distance to the Christmas Wonderland fairground.

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